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Frequently asked
Quick answers to the most common questions.
General
What is HypeVault?+
A streamer toolkit with overlays, card-pack collectibles, 15+ chat-driven games (plus the persistent HypePets and HypeFish worlds), Loyalty Gems, marathon timers, Spotify Now Playing, and unified Twitch / YouTube / Kick events. Tips, card-shop purchases, and viewer-to-streamer subscriptions run through Stripe and route directly to each streamer's Stripe Connect account at the moment of purchase.
Is HypeVault free to use?+
Yes. The Free tier is free forever and includes every game, every widget, and all three platform integrations. The Paid tier ($19.99/mo) removes the small HypeVault watermark on overlays, bumps your tip revenue share from 80% to 100%, and unlocks premium games (Chat Words, Feud, Chattle Ship, Draw & Guess) and the custom HTML/CSS/JS widget.
What platforms does HypeVault support?+
Twitch, YouTube, and Kick. Connect all three under one HypeVault account — events, chat, subs, gifts, cheers, raids, super chats, and member milestones are normalized into a single stream so your overlays and games react regardless of where viewers show up.
Streamers
How do I add overlays to OBS?+
Each widget gets its own browser-source URL (Dashboard → Widgets → Copy URL). In OBS click "+" under Sources → Browser → paste the URL → set width/height to the widget's dimensions. Each widget is its own browser source — that way you can position them independently.
What's the difference between Free and Paid tier?+
Free: 80% revenue share on tips, card-shop sales, and viewer-to-streamer subs — HypeVault keeps 20%. Paid: 100% revenue share (no platform cut), watermark removed, custom HTML/CSS/JS widget unlocked, premium games (Chat Words, Feud, Chattle Ship, Draw & Guess).
When do I get paid out?+
Earnings route to your connected Stripe Connect account at the moment of purchase via destination charges — no internal payout queue, no $50 minimum, no monthly batch. Stripe then pays out to your bank on its default schedule (daily or weekly — configurable in your Stripe Express Dashboard).
How do I configure gem rewards?+
Everything lives in Dashboard → Gem Economy. Set the global baseline + per-viewer / per-streamer hourly + daily caps + cooldowns once; each game multiplies the baseline by its own economy weight slider (0–500%). Also set chat-message / follow / raid / time-watched rewards in the same place.
Can I use HypeVault on multiple platforms at once?+
Yes, that's the point. Connect Twitch + YouTube + Kick to the same account; chat from all three feeds into the same games, alerts fire from any platform, and the marathon timer accepts contributions across all of them at once.
Viewers
What are Loyalty Gems?+
A free per-streamer loyalty-points system. You earn Gems by chatting, following, raiding, playing chat games, and time spent watching. Spend them on the streamer's channel to open card packs, redeem jumpscare cards, or fire chaos cards. Gems aren't a currency and have no cash value — they're earned, not bought.
Is HypePets the same on every channel?+
Yes. HypePets is one global game across all of HypeVault — your pets, gems, items, and leaderboard rank follow your account across every streamer who runs it. Claim a HypePet on one channel, train it on another, battle with it on a third.
How do I tip or buy a card pack?+
Open the streamer's page or any overlay tip prompt; checkout is one-tap via Stripe. There's no platform wallet to top up first — every tip and pack purchase is a direct Stripe charge to your card. The streamer's share is routed to their Stripe Connect account at the moment of purchase.
Can I get a refund on tips or pack purchases?+
Tips and card-shop purchases aren't refundable once the streamer's share has settled to their Stripe Connect balance. If you suspect fraud, email support@hypevault.io with the charge ID. Never file a bank chargeback as a first step — it can result in account suspension.
How do I subscribe to a streamer?+
Open their profile (/their-handle) and click Subscribe. Monthly subscriptions are billed via Stripe Billing and run independently of Twitch / YouTube / Kick subs — they go directly to the streamer and unlock the perks they configure (Discord roles, badges, gem bonuses, etc.).