Support
How can we help?
Browse the FAQ for quick answers, or open a ticket and we'll get back to you.
Frequently asked
Quick answers to the most common questions.
General
What is HypeVault?+
A streamer monetization platform with overlays, virtual currency (Hype Coins), card-pack collectibles, chat-driven games, marathon timers, and unified Twitch / YouTube / Kick events — built around one shared wallet so viewers buy coins once and spend at any streamer on HypeVault.
Is HypeVault free to use?+
Yes. The Free tier is free forever and includes every game, every widget, and all three platform integrations. The Paid tier ($19.99/mo) removes the small HypeVault watermark on overlays and bumps your tip revenue share from 80% to 100%.
What platforms does HypeVault support?+
Twitch, YouTube, and Kick. Connect all three under one HypeVault account — events, chat, subs, gifts, cheers, raids, super chats, and member milestones are normalized into a single stream so your overlays and games react regardless of where viewers show up.
Streamers
How do I add overlays to OBS?+
Each widget gets its own browser-source URL (Dashboard → Widgets → Copy URL). In OBS click "+" under Sources → Browser → paste the URL → set width/height to the widget's dimensions. Each widget is its own browser source — that way you can position them independently.
What's the difference between Free and Paid tier?+
Free: 80% revenue share on tips and card-shop sales — HypeVault keeps 20%. Viewers cover Stripe's processing fee on top. Paid: 100% revenue share (no platform cut), watermark removed, custom HTML/CSS/JS widget unlocked, priority payouts.
When do I get paid out?+
Monthly via Stripe Connect, $50 minimum. Funds land on your connected Stripe balance and Stripe sends them to your bank on its default schedule (daily or weekly — configurable in your Stripe dashboard). Once you cross $50 on the 1st of the month your payout is queued; expect funds in 1–5 business days.
Can I use HypeVault on multiple platforms at once?+
Yes, that's the point. Connect Twitch + YouTube + Kick to the same account; chat from all three feeds into the same games, alerts fire from any platform, and the marathon timer accepts contributions across all of them at once.
Viewers
What are Hype Coins?+
A virtual currency you buy once and can spend at any HypeVault streamer — tipping, buying card packs, custom alerts, or sound effects. Once purchased, Hype Coins are platform-internal credits with no real-world cash value; you can't cash them out. They stay in your wallet forever and follow you across every channel.
Do Hype Coins expire?+
No. Coins stay in your wallet indefinitely. You can also see your full purchase + spend history in your dashboard ledger.
Can I get a refund on coins?+
Yes, for unspent coins within 14 days of purchase. Email support@hypevault.io with your purchase ID (visible in Dashboard → Billing). Coins already spent or tipped to a streamer aren't refundable since they've been credited out.
How do I subscribe to a streamer?+
Open their profile (/s/their-handle) and click Subscribe. Monthly subscriptions are billed via Stripe and run independently of Twitch / YouTube / Kick subs — they go directly to the streamer and unlock subscriber-only perks they configure.