FAQ

No. HypeVault is an independent platform that integrates with their public APIs and webhooks. Your platform-native subs, monetization, and chat moderation all remain on those platforms.

No. A standard viewer account is all you need to collect cards, subscribe to streamers, and earn Loyalty Gems. You can upgrade to a streamer account later from your dashboard.

Yes — streamers see the viewer's HypeVault display name. They don't see your email or payment details.

Existing card inventory stays in viewer dashboards as a historical record. Any active viewer-to-streamer subscriptions stop renewing at the end of the current billing cycle. Loyalty Gem balances tied to that streamer may be sunsetted with reasonable notice — Gems are streamer-scoped and have no cash value.

Yes — widget URLs are standard browser sources, so any tool that supports a URL-based overlay (Streamlabs, XSplit, vMix, etc.) works the same way OBS does.

Yes — HypeVault's Terms of Service prohibit content that violates the laws of the streamer's country or HypeVault's acceptable-use policy (harassment, illegal content, etc.). See the Terms page for the full list.

Stripe handles card-side fraud detection. On the platform side, we deduplicate webhook events, validate timestamps, enforce per-platform secret verification, and rate-limit purchase flows. Suspicious activity gets flagged and reviewed.

Not yet — viewer and streamer dashboards are responsive web for now. Native apps are on the roadmap for after the v2 launch.

Yes. Email support and we'll send you a JSON export of your account: profile, ledger, transactions, cards owned, subscription history.

Open a ticket at Support with steps to reproduce, the URL where it happened, and (if relevant) a screenshot. We respond fastest to bugs with clean repros.